You have questions about a return? Then you've come to the right place! If you have a warranty claim, please go to Warranty. If you still have questions, our customer service will be happy to help you via our contact form.
You ordered waders, a wading jacket, wading shoes or another item in the wrong size? No problem. Just send the wrong size back to us.
Please don't forget to enclose a copy of your invoice with your shipment and note which size you would like to receive in exchange. Provided we have the correct size in stock, we will make the exchange for you as soon as possible.
If you need the new size urgently, then ordering a new size is the quickest and easiest way for you! In this case, you can return the wrong size to us and include a request for a credit note on your copy of the invoice.
Cancellation and returns
Your ordered item doesn't fit or you don't like it? Even though we are constantly working on our item descriptions, product images, size tables etc. and are improving them for you, it can happen that an item does not please you. In this case you can make use of your right of withdrawal. Simply return the item to us. Exceptions to this are items that we customise for you, e.g. backing.
Please enclose a copy of your invoice with your return so that we can process your cancellation as quickly as possible. The amount will be refunded to you in the following days.
If we have sent you the wrong item or if you are entitled to a guarantee, we will send you a return label. Please contact us via our form. We will send you a return label and arrange for a replacement as quickly as possible!
You will receive a return label from us if it is a fault on our part or a warranty case. Otherwise, we will ask you to return the item to us at your own expense.
For a smooth and quick processing of your return, we ask you to enclose a copy of the invoice with your parcel.
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the goods.
In order to exercise your right of revocation you must contact us via
Siems GmbH & Co.KG
Kirchvordener Str. 54-56
D - 31228 Peine - Vöhrum
Tel: +49 (0) 5171 25 25 5
Fax: +49 (0) 5171 583 313
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) notifying us of your decision to revoke this contract. You can use the attached withdrawal form, although this is not mandatory. If you make use of this option, we will immediately send you confirmation of receipt of your revocation (e.g. by e-mail).
In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we will refund to you all payments we have received from you, including delivery charges (excluding any additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this contract. We will use the same means of transaction used by you in the original transaction for this refund, unless expressly agreed with you otherwise, in which case you will not be charged for the refund. We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and by the latest within fourteen days from the day on which you have notified us of the revocation of the contract. This period shall be deemed to have been observed if you dispatch the goods before expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
- End of the cancellation policy -